FAQ
FAQ
Short answers for FeeGuard. The full company FAQ lives at veristria.com/faq.
- Who runs this product?
- Veristria, Sofie Steinnes'veg 9A, 4352 Kleppe, Norway. The imprint at veristria.com/imprint has the full details. Every desk is at @veristriagroup.com, and the phone is +47 988 36 369.
- How do I contact support?
- Email support@veristriagroup.com or call +47 988 36 369 (Europe/Oslo). Typical reply: within one business day.
- How do I know an email is really from you?
- It comes from one of these domains and nothing else: @teamveristria.com, @useveristria.com, @meetveristria.com, @veristriagroup.com, @veristriahq.com, @veristriaworks.com and @withveristria.com. FeeGuard lives on feeguard.dev, but all company and product mail is sent from those Veristria domains, so any sender can be checked against the imprint at veristria.com/imprint.
- Is Veristria affiliated with Stripe, Supabase or Vercel?
- No. Those names appear only to describe what the products work with.
- Who authorises a recovery or clawback?
- You do. Detection is read-only. Write scopes are optional; automatic recovery runs only for rules you enable. You can revoke the Stripe key in your Stripe dashboard at any time.
- Do you have a SOC 2 report?
- No. See feeguard.dev/security. Enterprise customers can request a security overview, subprocessors list and DPA via support@veristriagroup.com.