Checklist
The seven-step Connect reconciliation checklist
Ninety minutes, seven steps, one number: your recoverable baseline. Each step lists what to run, what a healthy answer looks like, and what the step does not prove — because audits that overclaim create the complacency they were meant to cure.
Steps 1–4: the export-and-compute core
Export 90 days of charge.refunded events. Retrieve transfers per charged-with-transfer; sum reversals. Compute expected proportionally; flag gaps beyond two minor units. Check application-fee proportionality on the same population. Healthy answers: gaps cluster near zero; flags concentrate nowhere suspicious.
Steps 5–7: disputes, totals, decision
Pull charge.dispute.closed status=lost; verify reversal-plus-fee-refund occurred per case. Sum all missing amounts — that total is the baseline. Then decide: fix code paths, work recoveries manually via the playbook, or connect continuous monitoring. Step seven exists so the checklist ends in action rather than anxiety.
- Near-zero after tolerance
- Clean — verify quarterly
- Material, recent-heavy
- Actively leaking — fix forward first
- Material, aged
- Historic debt — triage recoveries
Common snags
Zero-decimal display confusion inflating totals 100×. Standalone fee refunds misread as leaks. Snapshot-stale exports disagreeing with live state. All three have handling notes inline; none should end the exercise.
Common questions
Is this really free?
Everything on the page, yes — including the scanner that automates steps one through six when spreadsheets lose their charm.
Why 90 days?
It matches the product lookback, and older findings are usually balance-dead anyway — the constraints agree.