Support · Billing
Your account: login, billing and receipts
Everything about your own account lives in one place: /dashboard/settings/account. It shows the address you sign in with, the organisation you belong to, the plan you are on, and the button that opens Stripe for receipts, cards and cancellation.
Signing in
FeeGuard accepts a password or a one-time link. The sign-in form offers both: enter a password, or press "Email me a sign-in link instead" and skip the password field entirely. A one-time link expires shortly after it is sent, so request a fresh one rather than reusing an old email.
The sign-in form never says whether an address has an account. That is deliberate — an error message that distinguishes "no such account" from "wrong password" is a way for a stranger to test whether you are a customer.
Forgetting your password
Use "Forgot your password?" on the sign-in form, or go to /reset. We email a link that opens a page where you choose a new one, minimum twelve characters. The confirmation page says which address it is setting a password for, so a link forwarded to the wrong person is obvious before anything is typed.
Resetting a password does not sign your other devices out. If you are resetting because something was compromised, sign out from each device as well.
Where your plan is shown
The account page reads your plan and subscription status from the record Stripe’s webhook writes when a payment is confirmed — not from the page you were redirected to after paying. A redirect only proves that a URL was opened, so a plan shown there would be a guess. If you have just paid and the account page still shows the old plan, wait a few seconds and reload: the webhook usually lands before you can.
Receipts, cards and cancellation
"Manage billing and receipts" on the account page opens Stripe’s billing portal. Every past invoice downloads there as a PDF receipt, the card on file can be replaced, and the subscription can be cancelled without writing to anybody. Cancelling takes effect at the end of the period you have already paid for, not immediately — you keep what you bought.
The button is offered to owners and admins, because it is full control over the organisation’s billing. It appears once there is a payment to show; a free-tier organisation has no portal because it has no customer record.
If you paid before you had an account
The pricing page does not require an account, so a payment can arrive before there is anywhere to put it. Return to the /welcome link Stripe sent you to, sign in or sign up, and the page offers to attach the purchase. The address you sign in with has to be the one Stripe billed — that match is what stops anyone else who sees the link from claiming your subscription.
Common questions
Where do I download a receipt?
Account page → "Manage billing and receipts" → the invoice list in Stripe. Every invoice is a downloadable PDF, and Stripe also emails one at each payment.
How do I cancel?
The same portal. Cancellation takes effect at the end of the period you have already paid for; detection and the 90-day lookback stay free afterwards.
Can I change the email I sign in with?
Not from the settings page yet. Write to support and we will move the account across, so the change is recorded in the audit trail rather than done quietly.