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Finding states and what they mean
States encode assertions. Open asserts suspicion; investigating asserts verification; resolved asserts the balance moved; dismissed asserts why not.
The transitions that matter
Open→investigating within triage; investigating→resolved only with movement evidence attached; dismissal always demands a reason code.
Automated extras
Clawback pending/failed bracket automation; failed returns findings to humans with Stripe’s verbatim error attached.
Reopening
New volume on dormant accounts reopens written-off items automatically — revival at the exact moment it becomes useful.