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Finding states and what they mean

States encode assertions. Open asserts suspicion; investigating asserts verification; resolved asserts the balance moved; dismissed asserts why not.

The transitions that matter

Open→investigating within triage; investigating→resolved only with movement evidence attached; dismissal always demands a reason code.

Automated extras

Clawback pending/failed bracket automation; failed returns findings to humans with Stripe’s verbatim error attached.

Reopening

New volume on dormant accounts reopens written-off items automatically — revival at the exact moment it becomes useful.